Terms and Conditions


Welcome to KCDANCEHQ. Our website www.kcdancehq.com.au and its associated domains and apps (“Sites”) and studio premises are operated by KCDANCEHQ (collectively, “KCDANCEHQ”, “us”, “our” or “we”).

KCDANCEHQ delivers various services and functions, including, but not limited to, promoting and selling tickets to our productions, taking bookings for our dance studio, dance lessons and classes, hosting children birthday parties and selling merchandise (“Services”). The Services can be delivered via the Sites, over the telephone or in person at our premises, with the location of our premises being subject to change at KCDANCEHQ’s discretion.

By accessing or using our Sites, Premises and/or Services, you agree to be legally bound by the following terms and conditions (the “Terms and Conditions”).

Please read these Terms and Conditions carefully. If you do not agree with any part of these Terms and Conditions you should refrain from using the Sites and/or Services. We may change, modify, add or delete portions of the Terms and Conditions from time to time at our sole discretion and your continued use of the Sites and/or Services constitutes your acceptance of those changes.

It is your responsibility to regularly check and/or review these Terms and Conditions and to decide whether you agree to abide by them and be bound by them. If you do not agree to be bound by or abide by these or any future Terms and Conditions, please do not use or access (or continue to use or access) the Sites and/or Services.

1. Access and Use:

1.1  You must not use the Sites and/or Services, in any manner or for any purpose which is unlawful or contrary to these Terms and Conditions.

1.2  KCDANCEHQ reserves the right to elect not to provide the Services to you, process any order you place or allow you access to the Sites, as a result of any conduct that KCDANCEHQ, in its sole discretion, believes may breach the law, infringe these Terms and Conditions, violate the rights of KCDANCEHQ or third parties, or is otherwise inappropriate for continued access and use of the Sites and/or Services.

2. Dance Classes and Holiday Workshops:

2.1  Before attending a dance class at KCDANCEHQ, participants must provide KCDANCEHQ with their full name, phone number and email address. KCDANCEHQ will also request that you provide your physical address and postcode, although you are not required to provide this information. If the participant is younger than eighteen (18) years of age, their date of birth is required.

2.2  By entering a KCDANCEHQ dance studio, you agree and acknowledge the following terms and conditions:

a)  Dance classes can involve risk of personal injury. While KCDANCEHQ takes all reasonable care in the conduct of its classes, it accepts no responsibility for injury or loss caused during the classes or whilst participants are at or near the studios;

b)  You or your legal guardian are responsible for ensuring that you are physically and medically fit for the class;

c)  During the class you must take care at all times of your own personal safety;

d)  Entry to the class more than fifteen (15) minutes after the start time is prohibited, as you must participate in the warm-up exercises at the start of the class;

e)  Students must not attempt a class, or any part of a routine, that is beyond their level of ability;

f)  Be respectful and do not behave inappropriately towards other members, guests, our staff and outside providers. Examples of inappropriate behaviour include verbal or physical intimidation, harassment, discrimination on the basis of race, sex, age or any disability another person may have;

g)  Inappropriate behaviour, including intoxication or any physical, verbal or otherwise towards any KCDANCEHQ employee, contractor, dance class student or guest, may result in cancellation of your enrolment and removal from the premises. KCDANCEHQ reserves the right to refuse entry to any persons at its absolute discretion;

h)  You or your legal guardian are responsible for your own belongings. KCDANCEHQ does not accept responsibility for any lost, stolen or damaged property; and

i)  KCDANCEHQ invites transgender, intersex and gender diverse dancers, staff and visitors to use the change room facilities at KCDANCEHQ of the gender they identify as. KCDANCEHQ does not condone the harassment of transgender, intersex or gender diverse individuals, and will not tolerate any such harassment.

2.3  All purchases for dance classes are final, non-refundable and non-transferable. Accounts cannot be extended and cannot be shared.

2.4  Gift cards purchased for classes are valid for admission into any class at KCDANCEHQ, and are valid for twelve (12) months from the date of purchase. We cannot provide extensions to the expiry date unless a request is made for an extension for medical reasons and is supported by a medical certificate. The twelve (12) month period is inclusive of any public holiday or Christmas closures.

2.5  Tickets purchased for “workshops” are only valid for the dates selected when booking. No refunds or exchanges will be made if you are unable to attend a “workshop” on the dates selected when you make your purchase.

2.6  Prepaid gift cards cannot be replaced or refunded if lost, stolen or damaged, and cannot be exchanged for cash.

2.7 The timetable, locations and teachers for all dance classes and workshops may be subject to change without notice.

2.8 You are enrolling for the whole dance calendar year (February to November), not per term.

2.9 New students may come to their first class at no charge. Please notify our office staff within 24 hours after the trial class if your child will not be continuing. If not continuing your child’s enrolment will be removed and there is nothing for you to pay. Students attending a trial class must enrol online and agree to these terms and conditions before attending a class.

3. Enrolment

3.1 Enrolments are to be completed online via our website.

3.2 Students are committing to their chosen classes for the KCDANCEHQ calendar year.

3.3 Students withdrawing from their classes must give 2 lessons notice.

3.4 Students absent for 4 or more consecutive lessons, without notifying KCDANCEHQ, will be withdrawn from their enrolled class/es.

4. Fees

4.1 I agree to pay all monies associated with being a member of KCDANCEHQ. Including, but not limited to, class tuition fees, enrolment fees, concert participation fee and costume fees, exam and competition entry fees.

4.2 All students must pay a yearly registration fee of $40 per student or $60 per family. This covers insurance, music licensing, all administration duties and overheads related to enrolment.

4.3 Fees are payable by week 2 of each term via Visa, MasterCard, PayPal, cash or funds transfer.. No other payment methods or cycles accepted. A regular payment plan can be put in place with prior approval.

4.4 Multiple class discounts apply to those students enrolling in 2 or more classes. Discounts do not apply to registration, concert costs, private lessons, competition and examination entry fees or costume fees.

4.5 Customers must keep their account up to date and ensure payments are made by due dates. Lessons may be suspended to a student with an overdue account. An overdue fee of $25 is charged to each account with an outstanding balance at the end of each term.

4.6 There are no refunds for missed lessons, no exceptions. KCDANCEHQ does not offer catch up classes for missed lessons.

4.7 KCDANCEHQ will provide a refund for any classes we have to cancel.

4.8 If withdrawing from classes your account must be paid in full within 7 days of withdrawal. There is no refund on any fees paid.

4.9 KCDANCEHQ is approved to accept Service NSW Active Kids Vouchers and Creative kids vouchers. These vouchers can not be refunded once activated and cannot be exchanged for cash.

5. Student Safety and Behaviour

5.1 KCDANCEHQ will not be held responsible or liable for any injury sustained by a student and/or personal property lost or damaged whilst under the instruction and/or supervision of our employees/volunteers.

5.2 Students are supervised during their class time only. KCDANCEHQ does not provide supervision before or after class times or if students are waiting at the studio during classes.

5.3 Dancing is a physical activity that requires coordination, control of the skeletal and musculature structures, movement awareness and group participation. By signing the enrolment form, it is understood that KCDANCEHQ’s teaching staff may need to physically correct your child in order for them achieve the correct technique. Care is always taken to ensure our class environment remains relaxed and that our children feel secure and safe at all times. All teaching staff holds a current NSW police and working with children checks.

5.4 KCDANCEHQ will seek medical help where necessary and any costs incurred will be the responsibility of the student’s parent/caregiver.

5.5 KCDANCEHQ has a Child Safe Policy and have a legal obligation to report any signs of abuse and neglect.

5.6 Students must be respectful to all other students, staff and volunteers representing KCDANCEHQ. Students agree to make KCDANCEHQ a pleasant and friendly environment for all. We do not tolerate any act of bullying, negativity or gossip.

5.7 Students agree to keep our studios tidy and well maintained by cleaning up after themselves and respecting the studios facilities.

5.8 Students agree to follow the studio rules. We have a strict behaviour management system in place which is to enable all students a chance to learn and is fair and reasonable for all students.

5.9 If choosing to represent or discuss KCDANCEHQ on social media, students must do so in a positive way.

5.10 Students have read and agree to the studios policies.

6. Parent/Carer Behaviour

6.1 Parents/carers must be respectful to all other students, staff and volunteers representing KCDANCEHQ. Parents agree to make KCDANCEHQ a pleasant and friendly environment for all. We do not tolerate any act of bullying, negativity or gossip.

6.2 Parents/carers agree to keep our studios tidy and well maintained by cleaning up after themselves and respecting the studios facilities.

6.3 Parents/carers are encouraged to allow 24 hours after any issue before following our complaints policy. This give all parties the best chance of calm communication to find resolution. The studio must be notified immediately if the issue is unlawful or medical.

6.4 If choosing to represent or discuss KCDANCEHQ on social media, parents must do so in a positive way.

6.5 Parents/carers are not permitted to enter the dance studios will classes are running. Please wait in waiting areas provided.

6.6 Parents/carers have read and agree to the studios policies.

7. General

7.1 All students must arrive to their classes on time and in correct uniform.

7.2 We do not have a strict uniform policy here at KCDANCEHQ, but students must be dressed appropriately for the activities being undertaken and we request that NO school uniforms be worn to class. Stud earrings only are permitted for safety reasons.

7.3 KCDANCEHQ must be notified of absence via SMS to 0404043405 or email info@kcdancehq.com.au

7.4 Customers are to keep their personal information and details up to date via their customer portal.

7.5 Class times may alter throughout the year. As much notice will be provided where possible.

7.6 It is not guaranteed that the same teacher will teach for the whole term or year.

7.7 Classes with less than 6 students enrolled may be cancelled or combined with another class.

7.8 If a student is of an age where they need assistance going to the toilet their parent or caregiver must remain at the studio during their class time. 

7.9 Mobile phones must be placed on silent, vibrate or off while classes are in session.

8. Copyright

8.1 All costumes, choreography and music are subject to copyright and belong to KCDANCEHQ. They may not be used without prior consent from the Principal Teacher. Costumes and routines are not to be worn or used for any performance other than those organised and endorsed by KCDANCEHQ.

8.2 Due to privacy laws and copyright of the Ready Set Dance program and our own choreography, classes and performances cannot be filmed or photographed. Video recording is prohibited, unless authorised by KCDANCEHQ principal.

8.3 The KCDANCEHQ website and any other electronic medial, email etc, along with any printed handbooks etc are bound by Copyright and are not to be copied or reproduced without express permission.

9. Personal Information and Use of Images

9.1 By attending KCDANCEHQ you give permission for Photo’s and/or video’s that may be taken of your child to be used for advertising and/or training purposes.

9.2 Your personal information is never shared with anyone outside of KCDANCEHQ without your permission. Please note that we use 3rd party applications to help manage our studio and subsequently are bound by their privacy policies where applicable.

By entering and/or attending KCDANCEHQ you agree to the above terms and conditions.

Social Media Policy

Dear Parents,

We recognise the important role that social media now plays in engaging in real-time communication, please have a read of our Social Media Policy below:

We want children to be safe, happy and empowered. We support and respect all children, as well as our parents, families and staff. We are committed to the safety, participation and empowerment of all stakeholders. KCDANCEHQ core values clearly support this commitment. KCDANCEHQ is committed to having a sound set of policies and procedures relating to social media in place. These will be reviewed and evaluated regularly. We are committed to remaining up to date with current best practice and implementing this within our organisation.

’Social media’ refers to a range of online platforms and applications – such as social networking sites, wikis, blogs, microblogs, video and audio sharing sites, and message boards – that allow people to easily publish, share and discuss content. Please see below for our regulations regarding Social Media and feel free to contact our studio director if you have any questions.


  • Please remember that your anonymity on Social Media is never guaranteed and to exercise particular caution when posts, images or videos identify children, parents or staff at KCDANCEHQ.
  • Remain mindful that your behaviour on Social Media remains in keeping with KCDANCEHQ code of conduct as outlined in our Parent Handbook.
  • Any comments or posts perceived to be obscene, defamatory, threatening, harassing, discriminatory or hateful towards KCDANCEHQ staff, students or families may subject the owner to disciplinary or legal action.
  • Should you wish to engage on Social Media while identifying as a studio volunteer or employee, you may only do so with integrity, respect, and adhere to privacy and confidentiality policy.
  • Any content revealing or referring to sensitive studio information is not allowed to be shared online.
  • Intellectual property laws (for example, costume design and choreography) must be observed by Studio Owner when posting online.
  • While affiliated with our studio, (for example, images of your child in KCDANCEHQ uniform) we will not tolerate any posts that are racially, sexually, physically or religiously offensive.
  • We discourage parents / students and teachers from becoming ‘friends’ or ‘followers’ on Social Media, unless there is an existing relationship. We consider all studio members to be family and as such feel the obligation to respect and monitor personal boundaries.
  • Families found to be engaging in ‘hidden’ or ‘private’ groups formed for the specific purpose of discussing studio matters will be encouraged to join our closed Facebook group for public discussion and warned against discussing studio matters in their private online groups.
  • Any private social media ‘groups’ formed for the purpose of rehearsing choreography must be administrated and moderated by the studio director.
  • You may not post photographs / videos that feature KCDANCEHQ dancers (other than your own) online without the proven consent of their parent/guardian.
  • Identifying information or any features of minors, including names, ages or location, must be removed when posting on Social Media.
  • All matters pertaining directly to the studio – whether it be fees, scheduling, staffing or performance opportunities – may not be communicated via Social Media. We have an open door policy and encourage all communication, complaints and feedback to be communicated to the Studio Owner directly.
  • Social media does not replace our email, phone or direct communication at the studio. If you have questions pertaining to your child’s participation in KCDANCEHQ classes, please contact our office immediately on 0404043405.
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